COVID-19 information and clinic changes

Updated Monday, 12 July 2021
 

The COVID-19 situation across Australia is fluid with differing health directions in each state and territory. We have gathered as much information as possible on the COVID-19 Safety Measures in place in each of our clinics and outlined it below but please remember that this is an everchanging situation and there may be directives out of our control that may influence our ability to continue your treatment. If this should happen, we will communicate with you as soon as possible.

As always, the safety and wellbeing of our patients and staff is of paramount importance. Our highly-experienced Fertility Counsellors are available to support you. You can contact them directly through Reception or by emailing perth@genea.com.au.

Enhanced safety measures

COVID-19 physical distancing restrictions have been lifted in WA. We’d like to reassure you that Genea Hollywood has safety measures in place to protect the health of patients and staff.

  • If you are due to attend an appointment or morning clinic at any Genea clinic and you are feeling unwell, it’s important you contact us before coming in.
  • Your Nursing Team will ask you key screening questions ahead of procedures and appointments.
  • Masks do not currently need to be worn in Genea Hollywood Fertility clinics.
  • Partners and support people can come to Genea Hollywood Morning Clinic and our waiting room.
  • Partners and support people can come to Genea Hollywood for scans, IUIs and embryo transfers.
  • Children cannot attend any Genea clinic, including Genea Hollywood Fertility and Genea Horizon.
If you’re ready to get started at Genea, please call 08 9389 4200.
 
If you need to speak with your Fertility Specialist about a treatment plan, please get in touch directly with their rooms.
 
If you’ve got a treatment plan but still need to organise your Nursing Interview, please speak with your Nursing Team to make an appointment.
 
This is an everchanging situation and there may be directives out of our control that may influence our ability to continue your treatment. If this should happen, we will communicate with you at that time.

Genea continues to follow the advice of local agencies including the Fertility Society of Australia and the Australian Department of Health.
 

Enhanced precautionary measures

The wellbeing of our patients and staff is always our priority and we ask for your assistance in order for us to continue to provide the best possible care at this time.

We understand that this can be an anxious time and would like to remind you that our Counsellors are here for our patients. You can contact them directly through Reception or by emailing perth@genea.com.au.

You may notice some changes in our reception areas, such as signage referring to our interactions with you, as well as hand sanitiser that we request you use upon entry. We’ve also temporarily removed magazines and some of our snacks.

Behind the scenes, we’re also increasing the frequency and level of cleaning in all patient areas including bathrooms, waiting areas and clinical areas. And as you know in our laboratories, your embryos develop in individual chambers in our world leading Geri incubator™, exclusive to Genea.

We appreciate your cooperation during this time and please contact your Nursing Team if you have any questions or concerns.

More information and advice

#stopthespread by following official Australian Government COVID-19 health information below.

Australian Government steps to stop the spread of COVID-19Australian Government COVID-19 mental health posterAustralian Government COVID-19 social distancingAustralian Government COVID-19 official app and Whatsapp channel

A dedicated National Coronavirus Helpline (1800 020 080) has been established alongside a suite of reliable sources of information about COVID-19:

  • People are being encouraged to to go online to healthdirect.gov.au/coronavirus to find the information they need and relieve the demand on the helplines.
  • The HealthDirect website is regularly updated from government sources to provide timely and accurate consumer-friendly advice and information.
  • HealthDirect also has a Symptoms Checker - it's an online self-guided tool which has been updated to identify people experiencing COVID-19-specific symptoms and provide advice on what they should do next, such as calling ahead before a visit to a GP or emergency department.
  • Download the Coronavirus Australia app from the Apple App Store and on Google Play, or join the WhatsApp group for updates.

Visit Genea's Fertility Collective
for more resources

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