COVID-19 information and clinic changes

UPDATED 18 FEBRUARY 2021COVID safe badge

Genea Hollywood has been closely monitoring official advice regarding the COVID-19 and adopting best practice guidelines at our clinic. We have undertaken an extensive risk assessment to ensure social distancing measures can be maintained alongside delivering the high-quality care Genea Hollywood Fertility is known for, and ensuring all patients and staff are kept safe.

If you’re ready to get started, please call 08 9389 4200.

If you need to speak with your Fertility Specialist about a treatment plan, please get in touch to book an appointment.

If you’ve got a treatment plan but still need to organise your Nursing Interview or your Admin discussion, please speak with the Admin Team to make an appointment.

This is an everchanging situation and there may be directives out of our control that may influence our ability to continue your treatment. If this should happen, we will communicate with you at that time.
Genea Hollywood continues to follow the advice of local agencies including Fertility Society of Australia and the Australian Department of Health.

What we need you to do if you’re visiting one of our clinics

1. Let us know if you or your support person:

  • are experiencing any symptoms such as fever, headache, runny nose, cough, sore throat or shortness of breath, ahead of attending one of our clinics. 
  • have travelled internationally within the last 14 days.
  • have had close contact with someone diagnosed with or suspected of having COVID-19 within the last 14 days.

2. Apply hand sanitiser gel on arrival to our clinic.

3. For the protection of patients and their families, we ask that only one support person accompanies you for procedures and there may be restrictions on who can attend your appointments. In addition, we respectfully request that you do not bring children to the clinic at this time.

Enhanced precautionary measures

We would like to share further information about enhanced precautionary measures we have put in place across our clinic network.

The wellbeing of our patients and staff is always our priority and we ask for your assistance in order for us to continue to provide the best possible care at this time.

We understand that this can be an anxious time and would like to remind you that our Counsellors are here for our patients. You can contact them directly through Reception or by emailing

You may notice some changes in our reception areas, such as signage referring to our interactions with you, as well as hand sanitiser that we request you use upon entry. We’ve also temporarily removed magazines and some of our snacks.

Behind the scenes, we’re also increasing the frequency and level of cleaning in all patient areas including bathrooms, waiting areas and clinical areas. And as you know in our laboratories, your embryos develop in individual chambers in our world leading Geri incubator™, exclusive to Genea.

We appreciate your cooperation during this time and please contact your Nursing Team if you have any questions or concerns.

Further information for patients

PGD/PGS results notice

The PGD team at Genea would like to reassure you that despite the unique situation we are currently faced with, our team is continuing to meet expected turnaround times for our patients.
We are able to proceed with the testing of embryo samples as well as the development of PGD single gene tests, while remaining compliant with current federal and state government guidelines.
If you are a patient waiting for your embryo biopsy results, we are reporting these within the stipulated 2-3 weeks for PGS testing and 3-4 weeks for combined PGS and PGD single gene testing.
Please be assured that if you have not yet heard from us we are working hard to get your results to you and will be in immediate contact once they are ready to be issued.

More information and advice

#stopthespread by following official Australian Government COVID-19 health information below.

Australian Government steps to stop the spread of COVID-19Australian Government COVID-19 mental health posterAustralian Government COVID-19 social distancingAustralian Government COVID-19 official app and Whatsapp channel

A dedicated National Coronavirus Helpline (1800 020 080) has been established alongside a suite of reliable sources of information about COVID-19:

  • People are being encouraged to to go online to to find the information they need and relieve the demand on the helplines.
  • The HealthDirect website is regularly updated from government sources to provide timely and accurate consumer-friendly advice and information.
  • HealthDirect also has a Symptoms Checker - it's an online self-guided tool which has been updated to identify people experiencing COVID-19-specific symptoms and provide advice on what they should do next, such as calling ahead before a visit to a GP or emergency department.
  • Download the Coronavirus Australia app from the Apple App Store and on Google Play, or join the WhatsApp group for updates.

Visit Genea's Fertility Collective
for more resources


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