Our care

Undergoing fertility treatment can be a difficult time so you want to know that you have access to a team of professionals who will go above and beyond to support you, recognising cultural beliefs, different family structures and offering comprehensive emotional support programs.
Genea patient Alyce discusses the care she received during her fertility treatment.
Often overlooked when considering a fertility clinic, care is a vital part of your treatment and contributes greatly to your emotional wellbeing.

It is also the part that patients talk about long after their journey is complete and recognise that they did not fully understand the importance of care when first commencing their journey.
Having access to a team who is familiar with your journey provides great comfort as you move through treatment. Our unique care model means you have a dedicated fertility care team comprising of your fertility specialist, nurses, scientists and counsellors, all tailoring your treatment for you and communicating with one another directly to ensure you receive a comprehensive, supportive and personalised experience.

At Genea Hollywood you'll also have access to 24/7 on-call medical support.
Infertility and its treatment is likely to result in a rollercoaster of emotions from anticipation and joy to disappointment and even grief. To help you look after your emotional wellbeing, Genea Hollywood patients undergoing treatment are offered a counselling service at no cost, through our specially trained fertility counsellors. We encourage patients to see this service as an essential part of our care for you.

What our patients say…

Genea Hollywood’s patient satisfaction rating is consistently high.  Our results reflect the focus we place on personal interactions to deliver a more personalised experience. For example, at Genea Hollywood, scientists directly discuss the quality and development of embryos in our lab throughout the six days.

It’s our unique combination of science, success and care that means 8 out of 10 patients who started treatment elsewhere wish they came to us first**
* There may be some extraordinary circumstances where your Specialist will need to engage another doctor.
** Of those patients who responded to the Genea patient survey conducted between 1 January 2017 and 31 December 2017 (244 patients).
Applicable for Medicare eligible patients only. No-out-of-pocket Fertility Assessment is for an initial consultation with our Fertility GP at our Genea Hollywood clinic.

Frequently Asked Questions

Yes. Each Fertility Specialist has a group of Genea Hollywood nurses who manage their patients’ cycles at the clinic. Their nursing teams communicate closely with the scientific teams and your doctor. You can also call and email your nurse directly during treatment. We even have an afterhours number for emergencies, thereby offering 24/7 support.
Absolutely, an embryologist will call you directly over the six days embryos spend developing in our lab to update you on progress.
Yes. We respect people’s right to hold their own religious and cultural beliefs. In line with this, we’ve worked directly with communities to develop some acceptable assisted conception programs for different faiths and cultural backgrounds - Christianity (including the Brethren), Islam, Judaism (including supervised Kosher treatment cycles), Hinduism and Buddhism. We also have Fertility Specialists with experience in treating patients from all of these groups. Learn more
We understand that the Two Week Wait can be one of the most challenging times for our patients. Our counsellors are available and we have developed a blog to help patients navigate the rollercoaster of emotions experienced while waiting for their pregnancy test. Read more